Shipping policy

All orders ship from our headquarters in the Los Angeles area. All orders are processed from within 1 to 2 business days (excludes weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: Flat rate standard shipping is free for orders $150 and over.


International Shipping

We currently do not offer international shipping.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges

To begin your return / exchange request, please visit:


What’s your return policy?

  • We accept items in brand new / not worn condition, packed in polybag with original tags attached for a full refund. We reserve the right to reject your return claim if the item doesn’t adhere.
  • You have 30 calendar days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase.
  • Please include packing list or order # with your return.
  • Please note: There is a $5 processing fee for returns.
  • No returns or exchanges on sale items.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at


Damaged, Lost, or Stolen Orders??

We now offer Route Package Protection (Route Protect) to help cover the cost of lost, damaged, or stolen packages 

If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.